Privacy Policy

Frenchmon & Nettie M. Pippins Wellness Center
Last Updated: November 2025

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Legal Disclaimer

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The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

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Introduction

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The Frenchmon & Nettie M. Pippins Wellness Center (“the Center,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all individuals who use our website, services, or intake resources. This Privacy Policy explains how we collect, use, store, and protect information shared with us through our website, intake forms, communication channels, and in-person services.

By accessing our website or providing us with your information, you consent to the practices described in this Privacy Policy.

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Information We Collect

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We may collect personal information to provide services, complete intake assessments, and connect clients to essential programs. Information we collect includes—but is not limited to—:

• Personal and demographic details (name, address, phone number, email, date of birth)

• Health-related information shared voluntarily for navigation or referral purposes

• Housing, financial, employment, and social needs information

• Documentation needed for applications (ID copies, income verification, medical records, etc.)

• Website usage data such as IP address, browser type, and device information

• Information submitted through online forms including intake, contact requests, and partner inquiries

We only collect information needed to determine eligibility for services and to coordinate referrals or support.

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How We Use Your Information

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We use the information collected to:

• Provide intake and assessment services

• Assist with applications for health, housing, food, transportation, and financial programs

• Make referrals to partner organizations, clinics, and agencies

• Contact clients regarding appointments, follow-ups, and required documentation

• Improve our programs, website, and service delivery

• Communicate with partner organizations or agencies when appropriate and with client consent

• Maintain internal records and reporting for improvement and compliance purposes

We do not sell, trade, or rent personal information to third parties.

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Sharing of Information

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We may share information only under the following circumstances:

• With the client’s consent

• To complete applications, referrals, or service coordination requested by the client

• With healthcare providers, hospitals, or agencies when medically or legally necessary

• With partner organizations involved in service delivery

• When required by law, court order, or mandatory reporting obligations

All shared information is handled with strict confidentiality standards.

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Data Storage & Protection

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We take reasonable administrative, technical, and physical measures to safeguard the information we collect. These protections include:

• Secure digital storage systems

• Restricted access to client records

• Confidential handling of printed documents

• Encryption and password-protected devices whenever possible

Although we take strong precautions, no method of storage or transmission is 100% secure. We encourage individuals to avoid sending sensitive personal information through unencrypted channels such as standard email.

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Your Rights

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Clients and website users have the right to:

• Request access to personal information held by the Center

• Request corrections or updates to their information

• Withdraw consent for certain types of information sharing

• Ask for deletion of records when allowed by law and service requirements

• Ask questions about how their data is used or stored

To exercise these rights, contact us using the information at the bottom of this policy.

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Children’s Privacy

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Our services may assist families with children; however, our website is not intended for independent use by minors. We collect information about children only when provided voluntarily by a parent or legal guardian as part of the service process.

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External Links

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Our website may include links to third-party sites such as findhelp.com, local agencies, donor platforms, or partner clinics. We are not responsible for the content, privacy practices, or security of external websites. Users should review the privacy policies of any third-party websites they visit.

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Updates to This Policy

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We may update this Privacy Policy from time to time. When changes occur, we will revise the “Last Updated” date at the top of this page. Continued use of our site or services after changes are posted indicates acceptance of the updated policy.

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Privacy Policy - the basics

Our Privacy Policy explains how our website collects, uses, discloses, processes, and manages the personal information of the individuals we serve. In this statement, we outline what data we gather, how that information supports our services, and the steps we take to protect the privacy and confidentiality of every visitor. We are committed to maintaining strong privacy practices and implementing the security measures necessary to safeguard sensitive information shared through our site.

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Because privacy laws and requirements vary between states, countries, and jurisdictions, we recognize that our organization is responsible for ensuring that our Privacy Policy complies with all applicable regulations. We are committed to reviewing and updating our practices as needed to meet legal obligations and to provide transparency, safety, and trust for all who use our services.